Effective Date: 13^th Jan 2026

At Axes & Hexes, we take care to pack and ship orders accurately and securely. Due to the collectible nature of trading cards and related products, our return and refund policy is designed to be fair, transparent, and consistent with industry standards.

 

1. All Sales Are Final

Unless otherwise stated, all sales are final. We do not accept returns or refunds for:

• Buyer’s remorse
• Changes in market value
• Differences in grading expectations
• Minor cosmetic variations that do not affect playability or functionality

 

2. Damaged or Incorrect Items

We will review return or refund requests only if:

• You received an incorrect item, or
• The item arrived significantly damaged due to shipping

Conditions:

• You must contact us within 48 hours of delivery
• Clear photos, unpacking videos and relevant details must be provided
• Items must remain in their original condition
• Sealed products must be unopened

All requests are subject to review and approval by Axes & Hexes.

 

3. Return Shipping Responsibility

For approved returns, customers are responsible for securely packaging and sending the item back to Axes & Hexes.

Return shipping costs are borne by the customer.

We strongly recommend using a trackable and insured shipping method. Axes & Hexes is not responsible for items lost or damaged during return transit.

 

4. Manufacturing-Related Issues

For issues arising from manufacturing defects, customers should contact the product’s manufacturer directly for assistance or replacement.

This includes, but is not limited to:

• Card sleeves
• Deck boxes
• Playmats
• Other accessories

This policy also applies to individual cards pulled from sealed products that exhibit factory-related defects, including but not limited to:

• Crimped cards
• Miscut cards
• Print defects

Such manufacturing variations are considered outside the control of Axes & Hexes.

 

5. Refunds

If a return request is approved:

• Refunds will be issued to the original payment method
• Shipping fees are non-refundable unless the error originated from Axes & Hexes
• Processing times may vary depending on the payment provider

 

6. Lost or Missing Packages

If a package is marked as delivered but not received, or is delayed or lost in transit:

• Claims must be submitted within 7 days of the expected delivery date
• Resolution is subject to the shipping carrier’s investigation and outcome

 

7. Policy Updates

Axes & Hexes reserves the right to update or modify this Return & Refund Policy at any time. Any changes will take effect upon posting on our website.

 

8. Contact Us

If you have questions regarding this policy or believe your order qualifies for review, please contact us:

 

Axes & Hexes

✉ Email: admin@axesandhexes.com

Website: www.axesandhexes.com